Be the Calm Voice in the Chaos
Join the Collinsville PD as a 911 Telecommunicator
Join Us as a 911 Telecommunicator
You’ll be the first voice they hear—and the one that helps bring order, safety, and help.
At the Collinsville Emergency Communications Center, telecommunicators are more than operators. They are problem-solvers, lifelines, and a critical part of every emergency response.
Why This Role Matters
Every call you take can save a life.
As a 911 Telecommunicator, you’ll coordinate police, fire, and EMS response—making fast, informed decisions in high-pressure situations while keeping callers calm and informed.
This is meaningful work with real impact—every shift.
You’re at the Center of Everything
You’ll be at the center of everything—ensuring the right help gets to the right place, fast.
What We’re Looking For
You don’t need prior dispatch experience—we’ll train the right people.
Minimum Requirements
18+ years old
Valid driver’s license
High school diploma or GED
You should bring
Fast Track to the Top
If you bring prior telecommunicator experience, you may be eligible for advanced placement and higher starting pay—helping you step in at a level that matches your expertise.
Pay & Benefits That Support You
Earn up to $81,000+
Competitive Compensation
- Starting: $28.50/hour (~$66,675/year)
- After probation: $35.03/hour (~$81,257/year)
- Night shift differential + overtime opportunities
Exceptional Benefits
- 100% employer-paid single coverage medical and vision and 75% employer paid dependent coverage
- Dental insurance
- IMRF retirement plan
- Paid vacation, sick leave, holidays, and comp time
- Tuition reimbursement & educational bonuses
- Uniforms provided
- Longevity pay increases
Wellness Matters Here
- Mental health support through the Healthy Minds Program
- Paid wellness time after counseling sessions
You take care of the community—we take care of you.
Work Environment
Whether you’re a night owl or an early bird, there’s a place for you here. Our team keeps things running around the clock in a new state-of-the-art communications center, and every shift plays an important role.
Day & Night Operations
24/7 coverage with 12-hour rotating shifts
Opportunities across days, nights, weekends, and holidays
A supportive, team-focused atmosphere
Fast-moving, engaging work that keeps you on your toes
Hiring Process
We’re thorough—because this role is critical.
This Isn’t Just a Job It’s a Calling
Change your life while changing others. If you’re ready to make a difference, and be part of something bigger than yourself
Apply today and become the VOICE THAT HELPS SAVE LIVES.